OVERVIEW
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund Process
To start the refund process, please contact our friendly customer service directly. They will assist you with the refund and provide you with the return address. Avoid clicking the “refund” button or filing an appeal on your own, as it may cause unnecessary delays.
Returning an Item
Returning an item is simple. Ensure the item is unused, undamaged, with the original label and complete box, and send it back within 30 days of the delivery date. Then contact our customer service via phone or email for assistance.
Remember to include the invoice/warranty card with the returned package, as returns without these documents cannot be processed. Once we receive the product and confirm its condition, we will initiate the refund process. Please note that refunds are only processed for products in their original condition and packaging.
We stand behind the quality of our OBLVLO / REEF TIGER product and offer 2 year warranty for any quality-related issues that may arise. This warranty covers defects in materials and workmanship and ensures that your OBLVLO / REEF TIGER product will be free from such issues during the warranty period. If your product experiences any defects due to quality-related problems within two years of the original purchase date,we will repair or replace it at no additional cost
Exchanged Items
Exchanges will be processed within three business days and shipped via standard shipping. Please refer to the estimated shipping time, which is typically similar to the time it took for you to receive the watch initially.
Return Handling Fee
There is no handling fee for returns or exchanges; however, customers are responsible for shipping costs.
Express Commercial Carriers
DHL Express / FedEx Priority / UPS Worldwide Saver: 3 to 7 business days (Fastest, most reliable tracking, and priority customs processing).
FedEx Economy / UPS Expedited: 6 to 10 business days (Cost-effective option with full tracking).
Postal Services (USPS / China Post EMS)
USPS Priority Mail Express International: 7 to 12 business days (Handed over to China Post EMS upon arrival in China).
USPS Priority Mail International: 10 to 20 business days (Standard shipping; subject to delays during peak shipping seasons).
Key Factors That May Affect Delivery Time
Customs Clearance: Standard clearance takes 1 to 3 business days. However, because wristwatches are high-value items, if customs requires additional proof of value or personal identity verification, clearance can take an extra 3 to 7 business days.
Business Days vs. Calendar Days: Delivery estimates do not include weekends or official public holidays in either the US or China.
Return Address
Name: Ms. Mei
Phone: +86-15876530281
Address: 3rd Floor, Left Building, No. 17 Courtyard，Shabei Xijiu Street, Jinshazhou, Baiyun District
City: Guangzhou
State/Province: Guangdong
Country: China
Zip Code: 510168
Email: sales@oblvlowatches.com